Resident Move Out

Previously, when moving out a Resident without their returned smart key, properties were required to create a replace key and tour all the affected locks, then come back and return that smart key with the move out with credential flow, finally replacing smart keys for all Residents in that the unit.

For keys made after the Community 2.0 upgrade, all that’s needed to move a Resident out without a returned smart key is to make a cancel key and tour the relevant lock(s). Property Staff no longer need to replace all the smart keys of roommates in that departing Resident’s unit.

Additionally, properties can now return a smart key for a moved out resident on a PMS-integrated property regardless of the Community versioning associated with that smart key.


STRATIS®, a RealPage Company, creates smart apartments and intelligent buildings and is the only platform of its kind built for the complexities of multifamily and student housing. STRATIS is installed worldwide across the U.S., in Japan, the UK, EU, and Latin America. STRATIS now serves hospitality, retail, and small to mid-size commercial, as well. STRATIS is an Inc. Magazine “Fastest Growing Company in America” and a Top Ten Entrepreneur Magazine “Best Company in America.” STRATIS was recently acquired by RealPage to enable STRATIS Smart Building, a more connected lifestyle, and unleash hidden yield through new revenue streams.